Frequently Asked Questions

Everything you need to know about shopping with Petal & Pup.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express shipping arrives in 1-3 business days. Processing times may vary during peak seasonal launches.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in original condition with tags attached. Please note that certain sale items may be final sale.

How do I find my correct size?

Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping costs and delivery timelines are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for a more flexible shopping experience.

Can I modify or cancel my order after it is placed?

To ensure fast delivery, we process orders quickly. Once an order is placed, we are usually unable to make changes, but you can return the items once they arrive.